Some outsourcing relationships fail not because the vendor is not good or the deliverables are not met but because users are not happy with the results of outsourcing. These users create their own little processes or duplicate the work being done by the outsourcing team to take care of the issue inhouse.In anything we do, we know that if users aren't satisfied to a majority extent, the entire effort becomes wasted. Many companies make technology outsourcing decisions without consultating their internal users. Remember, these are the same users who have to do their job and they need to do it with or without the help of the outsourced provider. So does your company have an end User Satisfaction Survey which will help you determine if technology outsourcing is working for them?If not, here is some high-level information that will help you create
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